Credits & Pricing
Understand FairArena's credit system and flexible pricing plans
Understanding the Credit System
FairArena uses a flexible credit-based system that gives you access to premium features and enhanced capabilities. Think of credits as tokens that unlock the full potential of the platform.
What Are Credits?
Digital tokens that unlock premium features, enhance limits, and provide priority access across FairArena
Never Expire
Purchase once, use anytime. Your credits remain in your account until you use them - no expiration dates!
How Credits Work
Credit Basics
| Aspect | Details |
|---|---|
| Purchase | Buy credit packages that fit your needs |
| Storage | Credits stay in your account indefinitely |
| Usage | Automatically used when accessing premium features |
| Balance | Check anytime on your dashboard |
| Tracking | Full transaction history available |
| Refund | Eligible within policy guidelines |
What Credits Unlock
Go beyond free tier:
Free Tier:
- 3 organizations
- 10 teams per organization
- 20 projects per team
- 100 members per organization
With Credits:
- Unlimited organizations
- Unlimited teams
- Unlimited projects
- Unlimited members
- Larger file uploads
- More API calls
Credit Cost: 10-100 credits for limit increases
Get faster, better service:
- ⚡ Priority Support - Faster response times
- 🚀 Priority Processing - Queue jumping
- 📧 Email Support - Direct assistance
- 🎓 Premium Resources - Exclusive guides
- 🆕 Beta Access - Try features first
- 👨💻 Dedicated Support - For enterprise tiers
Credit Cost: Included with active credit balance
Pricing Plans
Choose the plan that fits your needs:
Plan Comparison
| Plan | Credits | Price (USD) | Price (INR) | Best For | Value |
|---|---|---|---|---|---|
| Starter | 100 | $10 | ₹840 | Beginners & trying premium | Good |
| Professional | 500 | $45 | ₹3,780 | Regular users | Better (10% off) |
| Business | 2,000 | $160 | ₹13,440 | Heavy users & teams | Best (20% off) |
| Enterprise | Custom | Custom | Custom | Large organizations | Custom pricing |
Bulk Discounts
Save more with larger packs! Business plan offers 20% savings compared to buying credits individually.
Detailed Plan Breakdown
Free Tier
Get started without spending:
What's Included Free
Available without credits:
✅ Core Features:
- Professional profile
- Join up to 3 organizations
- Create/join teams
- Work on projects
- Basic collaboration tools
✅ Communication:
- Notifications
- Comments and discussions
- Team messaging
✅ Basic Analytics:
- Profile views
- Activity tracking
- Basic stats
Free tier restrictions:
| Resource | Free Limit |
|---|---|
| Organizations | 3 |
| Teams per org | 10 |
| Projects per team | 20 |
| File uploads | 100MB total |
| API calls | 100/day |
| Team members | 100 per org |
| Project members | 50 per project |
Upgrade to remove limits
Free support options:
- 📚 Documentation (full access)
- 💬 Community forum
- 🐛 Bug reporting
- ❓ FAQs
- 📧 Email (48-72hr response)
Priority support with credits
Purchasing Credits
Payment Process
Choose Your Plan
Navigate to Credits or Pricing page
Review Package
Check credits and price:
| Field | Description |
|---|---|
| Credits | Number you'll receive |
| Price | Total cost |
| Per Credit | Unit cost |
| Savings | Discount (if any) |
Select Payment Method
We accept:
💳 Credit/Debit Cards:
- Visa, Mastercard, American Express
- Secure processing via Razorpay
- Instant credit delivery
🏦 UPI (India):
- Google Pay, PhonePe, Paytm
- Instant transfers
- Zero fees
🌐 Net Banking:
- All major Indian banks
- Secure authentication
- Real-time confirmation
💰 Digital Wallets:
- Paytm, Amazon Pay
- Quick checkout
- Instant confirmation
Enter Payment Details
- Card number / UPI ID
- Billing address
- Contact information
- Email for receipt
Complete Purchase
- Review order summary
- Confirm payment
- Secure processing
- Instant credit addition
- Email confirmation sent
Start Using Credits
Credits available immediately in your account!
Payment Security
SSL Encrypted
All transactions secured with TLS/SSL
PCI Compliant
Industry-standard security protocols
Verified Processor
Trusted payment gateway (Razorpay)
Managing Credits
Checking Your Balance
Dashboard:
- Current credit balance displayed
- Recent transactions
- Credit usage trends
Account Page:
- Detailed balance information
- Transaction history
- Download statements
Transaction History
View all credit activity:
| Column | Information |
|---|---|
| Date | When transaction occurred |
| Type | Purchase, Usage, Refund, Bonus, Adjustment |
| Amount | Credits added/deducted |
| Balance | Credits after transaction |
| Description | What happened |
| Reference | Transaction ID |
Access: Account → Credits → Transaction History
Actions:
- Filter by type
- Search by date range
- Export as CSV
- Download invoices
Credit Usage
How credits are used:
Refunds & Adjustments
Refund Policy
Eligible for refund:
- ✅ Unused credits within 30 days
- ✅ Technical issues preventing use
- ✅ Duplicate charges
- ✅ Service not delivered
Not eligible:
- ❌ Already used credits
- ❌ After 30 days
- ❌ Change of mind after using
- ❌ Promotional/bonus credits
Requesting Refund
Contact Support
Go to Support → Submit Request
Provide Details
Include:
- Transaction ID
- Purchase date
- Reason for refund
- Credit balance status
Review Process
- Support reviews request
- Verification of eligibility
- Response within 3-5 business days
Refund Processing
If approved:
- Credits removed from account
- Refund to original payment method
- 5-10 business days for processing
- Email confirmation sent
Credit Adjustments
Manual adjustments for:
- System errors
- Support compensation
- Promotional bonuses
- Partnership credits
Reflected in transaction history with note
Enterprise Solutions
Custom Packages
For organizations with specific needs:
Benefits:
| Feature | Enterprise Advantage |
|---|---|
| Pricing | Volume discounts up to 40% |
| Credits | Custom allocation |
| Billing | Invoice-based, annual contracts |
| Support | Dedicated account manager |
| SLA | Custom service agreements |
| Features | Custom development available |
| Training | Onboarding included |
| Integration | Priority assistance |
Contact Sales
To discuss enterprise options:
- 📧 Email: enterprise@fairarena.com
- 📞 Schedule a call
- 💬 Live chat with sales team
- 📝 Request a quote
We'll discuss:
- Your requirements
- Team size and structure
- Feature needs
- Custom pricing
- Implementation timeline
Best Practices
Maximizing Value
Smart Credit Usage
1. Buy in Bulk: Larger packs = bigger discounts
2. Plan Ahead: Estimate monthly needs
3. Monitor Usage: Track spending patterns
4. Use Wisely: Prioritize valuable features
5. Watch Promotions: Special offers occasionally available
When to Buy More
Indicators you need more credits:
- Running low (below 50)
- Using premium features regularly
- Team is growing
- More projects planned
- Hitting free tier limits
Pro tip: Buy before you run out to avoid interruptions
FAQs
Next Steps
Understand more about FairArena:
Questions about pricing? Contact our sales team →